How to Download Your Digital Images

Thank you for choosing UpdatePhoto.co.uk to preserve your treasured memories! Now that your slides, negatives, or photos have been professionally digitised, they are ready for you to download and enjoy. 

We use pCloud Transfer to securely send your files. Below is a simple, step-by-step guide to help you download, locate, and open your images. 

⚠️ Important: Your Link Expires in 7 Days

Please download your files as soon as possible. For security and storage reasons, your download link will expire 7 days after the email was sent. 


Step 1: Click the Download Link

  1. Open the email we sent you and click on the pCloud Transfer link. 
  2. This will open a secure page in your web browser showing your file(s). 
  3. Click the large, prominent "Download" button on the screen. 

Step 2: Locate Your Downloaded File

Once the download finishes, your computer or device will save the file automatically. Here is where to find it: 

  • Windows PCs: Open your file explorer and click on the Downloads folder on the left-hand menu. 
  • Apple Macs: Open Finder and select the Downloads folder, or click the download icon in your Safari/Chrome toolbar. 
  • Tablets & Smartphones: Open your device's "Files" or "Downloads" app. 

Tip: If you have a large collection of memories, your images will be bundled together into a single file ending in .zip (e.g., your_surname.zip). 

Step 3: Unzip / Extract Your Images (If applicable)

If your download is a .zip file, you need to "unzip" it to view the individual photos. It only takes a couple of clicks: 

  • On a Windows PC: 
    1. Right-click on the downloaded .zip file. 
    2. Select Extract All... from the menu. 
    3. Choose where you want to save the folder and click Extract. 
  • On an Apple Mac: 
    1. Simply double-click the .zip file. 
    2. A new, regular folder containing all your photos will automatically appear next to it. 
  • On Mobile Devices (iPhone/iPad/Android): 
    1. Tap the .zip file inside your Files app. 
    2. It will automatically create a standard folder containing your images. 


Need a Hand?

If you run into any issues or the link has expired before you could save your files, please don't hesitate to reach out. We are here to help! 

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